What form of ID do i need to bring for hiring a vehicle?
We need a valid driving license which must be held for at least 1 year. And one of the following A utility bill, or bank statement dated within the last 3 months. You’ll need your national insurance number to hand in order for us to check you driving licence. Alternatively, you can obtain a check code from https://www.gov.uk/view-driving-licence and share that code with us.
I have points on my license, can i still hire from you ?
We can accept a maximum of 6 points on your licence. for minor offences (e.g. SP30 / SP50); if you have more serious offences these may effect your ability to hire. Please contact the office to discuss with us before your hire.
Is there a deposit I have to pay?
For most bookings we do not require a deposit; if we do need to take a deposit (generally due to the hirer’s driving history) we will discuss this with you prior to the hire.
I have endorsment on my license, Can i still hire ?
Any endorsements have to be referred to our insurance for their approval; please call or email our team to discuss.
Does the hire cost includes insurance
The hire cost includes fully comprehensive insurance. However, there is an excess to pay in the event of an accident.
How much is the Excess?
There is a £750.00 Damage excess on all our cars and vans. This the maximum liability that you would be liable for damages to a vehicle except for negligent damage which is not covered by insurance; this includes damage to vehicle interiors, collision with overhead objects and all damage caused thereby, negligence, wrong fuel, loss of keys etc. All costs so incurred will be charged to the hirer.
Do you offer collision damage waiver(CDW)?
A collision damage waiver can be added to your rental anytime before you collect the vehicle if you are a UK licence holder; this reduces the insurance excess by £500.00 from the standard cover. Alternatively,, you could purchase one online from an independent provider.
Is there a mileage limit?
Robinson Goss offer unlimited mileage on all our hires for UK hire.
Can i take my hired vehicle abroad?
Can be taken abroad but only when prearranged with sufficient notice. Please call the office to discuss your requirements for a quote; a surcharge will be applied of a minimum of 70% additional hire cost plus a one-off Foreign Use Premium charge. The total price will depend on the approximate mileage you will be doing and where you will be going
Can i smoke or vape in the vehicle?
No smoking or vaping is permitted in our vehicles. Any smoking in the vehicle will incur a £80.00 cleaning fee.
What is the fuel policy?
We will tell you the fuel level on collection of the vehicle, this will also be noted your rental agreement in case you forget. The Vehicle must be returned at the same level. If the vehicle is not refuelled upon return, then we will refuel at a rate of £1.65 Plus VAT.
How old do i have to be for hiring a vehidle from you ?
Cars and Vans drivers over 25 and the minibus is drivers over 30.
Can I Pay in cash
We do not accept cash payments; we can only take credit or debit card payments.
What forms of payments do you accept?
We accept payment by all major debit and credit cards including Visa, Mastercard and American Express.We cannot accept cash, cash cards or cheques.
Can someone else pay for my hire?
Someone else can pay for your hire.
Does the hire include breakdown cover?
All our hires come with breakdown cover as standard.
Can you gurantee an exact make and model of the vehicle?
Unfortunately, we cannot guarantee the exact make and model of a car, however it will be from the same group, or sometimes you may be upgraded.
Can i leave my car at your yard?
You can leave your vehicle with us subject to availability, however all vehicles are park at their own risk, and Robinson Goss do not accept any liability.
I'm running late.What should I do?
Please call the office as soon as you know you will be running late so we are aware. A late charge may be applied to your account.
Can i extend my hire?
You can extend your hire subject to availability. Payment must be made before a hire can be extended.
Can i return a hire Early?
You can return a hire early, however there will be no refunds paid in lieu of unused days.